What are your opening hours?

We are open from Monday to Friday, 7:30am to 4:30pm AEST. Please check our contact page for holiday/public holiday closure notices.

Where are you located?

We are located at 35 Paulger Flat Road, Yandina Qld 4561. You are welcome to visit our showroom during business hours.

Can I change my order after I've placed it?

If your order has not been despatched, we can accommodate changes. Please contact us to advise your needs.

How do I know if a product is in stock?

The number of items available are shown on the product page. Where there are product variants, please choose the variant options you are interested in purchasing to display the stock level for that particular variant. If a product is out of stock, you are welcome to contact us to enquire about when we expect to have more stock available.

What payment options do you offer?

Credit/debit card (Visa & Mastercard), PayPal, PayPal Pay in 4, AfterPay & Zip.

How do I order online?

Please navigate to the products you wish to purchase (via the main menu, or by the search bar), add them to the cart and proceed to checkout with the buttons presented.

What does The Garden Superstore offer that no-one else does?

Industry-leading customer service, unique and quality products, and flexible & fast delivery options. We make it easy!

What has The Garden Superstore done to reduce environmental impact?

Please read our commitment to reducing environmental impact here .

Where can you deliver to?

Almost anywhere! We are sending orders Australia-wide daily, and also have significant experience exporting orders to Asia-Pacific Islands.

What is the expected delivery times to my area?

Please check our expected delivery times here .

What are your shipping/delivery costs?

Please check our delivery costs here .

Which transport companies do you use?

We use over 15 different delivery carriers – these include Australia Post, TNT, Toll Group, Followmont Transport, Aramex (previously Fastway), and a number of other region-specific/local carriers.

Can I specify which courier or delivery company will bring my order?

Yes, you can, providing it is a carrier we already have a relationship with. Please be aware your chosen carrier may not be as economical as other options we may have available – additional delivery costs may apply.

Can my order be delivered to a home/residential address?

Yes, it can – please be aware that many delivery carriers add a residential delivery charge, depending on the weight and dimensions of your order. Please contact us to arrange a delivery quote.

What do I do if there is a problem with my order/delivery?

Please contact us as soon as possible so we can resolve the issue. Where applicable we are happy to liaise with the transport company to locate your order and obtain an ETA, or arrange a replacement if your goods are damaged.

Will my order be packed to avoid damage during transport?

Yes, our despatch team take great pride in packaging your order so that chance of damage during transport is minimised.

I'm collecting an order for a friend, where do I come when I arrive?

Our address is 35 Paulger Flat Road, Yandina Qld 4561. Please come via the front entrance into our showroom and make yourself known to staff at our front counter.

Can I collect after hours?

This depends on the nature and size of the goods you wish to collect. Please contact us to enquire.

FAQs | The Garden Superstore

The FAQs below are some common questions we get from our clients. If you have other questions, please contact us.

General Questions

What are your opening hours?

We are open from Monday to Friday, 7:30am to 4:30pm AEST. Please check our contact page for holiday/public holiday closure notices.
Where are you located?

We are located at 35 Paulger Flat Road, Yandina Qld 4561. You are welcome to visit our showroom during business hours.
What is your Returns Policy?

View our returns policy here
Can I change my order after I've placed it?

If your order has not been despatched, we can accommodate changes. Please contact us to advise your needs.
How do I know if a product is in stock?

The number of items available are shown on the product page. Where there are product variants, please choose the variant options you are interested in purchasing to display the stock level for that particular variant. If a product is out of stock, you are welcome to contact us to enquire about when we expect to have more stock available.
What payment options do you offer?

Credit/debit card (Visa & Mastercard), PayPal, PayPal Pay in 4, AfterPay & Zip.
How do I order online?

Please navigate to the products you wish to purchase (via the main menu, or by the search bar), add them to the cart and proceed to checkout with the buttons presented.
What does The Garden Superstore offer that no-one else does?

Industry-leading customer service, unique and quality products, and flexible & fast delivery options. We make it easy!
What has The Garden Superstore done to reduce environmental impact?

Please read our commitment to reducing environmental impact here.

Order Delivery Questions

Where can you deliver to?

Almost anywhere! We are sending orders Australia-wide daily, and also have significant experience exporting orders to Asia-Pacific Islands.
What is the expected delivery times to my area?

Please check our expected delivery times here.
What are your shipping/delivery costs?

Please check our delivery costs here.
Which transport companies do you use?

We use over 15 different delivery carriers – these include Australia Post, TNT, Toll Group, Followmont Transport, Aramex (previously Fastway), and a number of other region-specific/local carriers.
Can I specify which courier or delivery company will bring my order?

Yes, you can, providing it is a carrier we already have a relationship with. Please be aware your chosen carrier may not be as economical as other options we may have available – additional delivery costs may apply.
Can my order be delivered to a home/residential address?

Yes, it can – please be aware that many delivery carriers add a residential delivery charge, depending on the weight and dimensions of your order. Please contact us to arrange a delivery quote.
What do I do if there is a problem with my order/delivery?

Please contact us as soon as possible so we can resolve the issue. Where applicable we are happy to liaise with the transport company to locate your order and obtain an ETA, or arrange a replacement if your goods are damaged.
Will my order be packed to avoid damage during transport?

Yes, our despatch team take great pride in packaging your order so that chance of damage during transport is minimised.

Order Collection Questions

I'm collecting an order for a friend, where do I come when I arrive?

Our address is 35 Paulger Flat Road, Yandina Qld 4561. Please come via the front entrance into our showroom and make yourself known to staff at our front counter.
Can I collect after hours?

This depends on the nature and size of the goods you wish to collect. Please contact us to enquire.