The FAQs below are some common questions we get from our clients. If you have other questions, please contact us.

General Questions

We are open from Monday to Friday, 7:30am to 4:30pm AEST. Please check our contact page for holiday/public holiday closure notices.

We are located at 35 Paulger Flat Road, Yandina Qld 4561. You are welcome to visit our showroom during business hours.

View our returns policy here

If your order has not been despatched, we can accommodate changes. Please contact us to advise your needs.

The number of items available are shown on the product page. Where there are product variants, please choose the variant options you are interested in purchasing to display the stock level for that particular variant. If a product is out of stock, you are welcome to contact us to enquire about when we expect to have more stock available.

Credit/debit card (Visa & Mastercard), PayPal, PayPal Pay in 4, AfterPay & Zip.

Please navigate to the products you wish to purchase (via the main menu, or by the search bar), add them to the cart and proceed to checkout with the buttons presented.

Industry-leading customer service, unique and quality products, and flexible & fast delivery options. We make it easy!

Please read our commitment to reducing environmental impact here.

Order Delivery Questions

Almost anywhere! We are sending orders Australia-wide daily, and also have significant experience exporting orders to Asia-Pacific Islands.

Please check our expected delivery times here.

Please check our delivery costs here.

We use over 15 different delivery carriers – these include Australia Post, TNT, Toll Group, Followmont Transport, Aramex (previously Fastway), and a number of other region-specific/local carriers.

Yes, you can, providing it is a carrier we already have a relationship with. Please be aware your chosen carrier may not be as economical as other options we may have available – additional delivery costs may apply.

Yes, it can – please be aware that many delivery carriers add a residential delivery charge, depending on the weight and dimensions of your order. Please contact us to arrange a delivery quote.

Please contact us as soon as possible so we can resolve the issue. Where applicable we are happy to liaise with the transport company to locate your order and obtain an ETA, or arrange a replacement if your goods are damaged.

Yes, our despatch team take great pride in packaging your order so that chance of damage during transport is minimised.

Order Collection Questions

Our address is 35 Paulger Flat Road, Yandina Qld 4561. Please come via the front entrance into our showroom and make yourself known to staff at our front counter.

This depends on the nature and size of the goods you wish to collect. Please contact us to enquire.


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